Introduction
Priority First Security Ltd ("we", "us", or "our") operates the Priority First Patrol mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account Information: Name, email address, employee ID, phone number
- Authentication Data: PIN codes and biometric authentication preferences (stored locally on your device)
- Profile Information: Job title, assigned sites, certifications
Location Information
Important: Our App collects precise location data to enable patrol tracking and checkpoint verification, which are core functions of the security patrol service. Location data is collected:
- When you clock in and out of shifts
- When you scan checkpoints during patrols
- Continuously during active patrols (with your consent)
- When you submit incident reports
- When you trigger an SOS emergency alert
Photos and Media
The App may access your camera and photo library to:
- Capture photos for incident reports
- Record visitor photos for access logs
- Scan NFC tags or QR codes at checkpoints
- Record video evidence when using body camera features
Usage Data
We automatically collect certain information when you use the App:
- Device information (model, operating system version)
- App usage statistics and performance data
- Error logs and diagnostic information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our patrol management services
- Verify your identity and authenticate access to the App
- Track and verify patrol routes and checkpoint visits
- Enable communication between operatives and management
- Generate reports for clients and regulatory compliance
- Respond to emergency situations and SOS alerts
- Ensure the safety and welfare of our security personnel
- Comply with legal obligations and industry regulations
Information Sharing
We may share your information in the following circumstances:
- With Your Employer: Patrol data, attendance records, and incident reports are shared with Priority First Security management
- With Clients: Anonymised patrol data and incident reports may be shared with the sites where you work
- Emergency Services: Location and contact information may be shared in emergency situations
- Legal Requirements: When required by law or to protect our legal rights
- Service Providers: With third-party vendors who assist in operating our services (under strict confidentiality agreements)
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (typically 7 years for employment records)
- Resolve disputes and enforce our agreements
Location data from patrols is retained for 12 months, after which it is anonymised or deleted.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls limiting data access to authorised personnel
Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request limitation of processing
- Portability: Receive your data in a portable format
- Object: Object to certain processing activities
To exercise these rights, please contact us using the details below.
Children's Privacy
Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the App and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@priorityfirst.co.uk
- Address: Priority First Security Ltd, United Kingdom
- Website: www.priorityfirst.co.uk
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:
- Website: ico.org.uk
- Phone: 0303 123 1113